Are you drowning in inbound support tickets?
Support Hero gives users the info they want and reduces inbound support tickets
Imagine this: You’re swamped with customer support tickets, so you decide to create an FAQ page and tutorials.
Creating these resources takes hours, but you push through because you know it’ll be worth it when the support tickets stop coming in and you can focus on more important things (like who keeps leaving the toilet seat up).
But here’s the kicker: the support tickets don’t stop coming in. (It’s almost as if your customers are purposely ignoring your hard work.)
This is where Support Hero and its embedded support widget comes in.
Support Hero embeds a help center right into your app or website as a widget so that users can have simplified, unrestrained access to support.
Through advanced statistics, you’ll be able to pinpoint exactly what your users search for and how they search for it. (Knowing how users search for things is just as important as what they search for.)
Support Hero will also tell you which searches were successful and which ones failed.
What happens when you know search behavior and effectiveness? You can create better content.
And with an embedded Help Center, customers will be able to quickly and easily find the new and improved support content.
A lot of customers will submit support tickets even if the answers can be found somewhere in your app.
However, Support Hero’s Smart Contact Form will force users to search your knowledge base before they submit those avoidable, time-wasting tickets.
A ton of big-time businesses are getting serious value out of Support Hero. (Support Hero was listed as one of 8 Kickass SaaS Companies from #SaaStock2017.)
Ordinarily, Support Hero’s Medium Plan costs 1,188 a year and contains:
- 3 admins
- 2 languages
- Unlimited statistics
- Unlimited content
- In-context support
- Intercom integration
- Light branding
- CSS customization
- Advanced integrations (Drift, Intercom, Freshchat, Zopim)
But, while Support Hero is gracing our store with its presence, Sumo-lings can grab lifetime access for just $49!
That’s just $49 to spare your support team from hours of trivial tasks.
$49 is lower than what other businesses are paying each month!
Support Hero’s widget is top-notch and ensures your users never have to leave your app, the product they’re looking at, or the web page they’re browsing to get their questions answered. (80% of users will choose the embedded widget over a public help center.)
Your widget can include direct links to support content so users’ answers are only one click away!
While other tools bring you generic search data, Support Hero focuses on giving you actionable info that you’ll use to improve content and increase self-help support effectiveness.
And you don’t have to start from ground zero with Support Hero because you can connect your existing help desk to gather insights immediately.
Tutorials and FAQs help users discover app features and answer questions.
But that’s only if those resources are of good quality and easy to find.
Support Hero puts content where it needs to be and turns your user’s journey to find answers into a short and pleasurable one.
Help your customers and support staff by getting lifetime access to Support Hero.
P.S. If you hadn’t noticed, AppSumo has been using Support Hero the past two months 😉